THE MADDIE GUARANTEE
Shop With Confidence
THE MADDIE GUARANTEE
Shop With Confidence
Our Maddie Guarantee Process
For Higher-Value Items
Mandatory Authentication
Items above $1000 are automatically sent to our authentication center by the seller once it is purchased.
Expert Review
Our team evaluates authenticity and condition before the item is shipped.
Approved or Removed
Items that pass authentication will be shipped to the buyer, while anything that doesn’t is removed from the platform and the sale is canceled.
For Buyer-Requested Authentication
Request During Checkout
Buyers can request authentication on any item with a value of $50 or greater during the checkout process. See FAQs for pricing details.
Expert Review
Our team verifies the item to make sure it meets quality and authenticity standards.
Proceed with Confidence
Once approved, the purchase moves forward with added peace of mind.
Frequently Asked Questions
What items are eligible for the Maddie Guarantee?
Any item over $1000 is automatically sent to our authentication center by the seller once it is purchased. A buyer may also manually request authentication for any item that is $50 or more during the checkout process.
How do I know if an item is protected by the Maddie Guarantee?
A “Madilyn James Guarantee” badge will appear on all eligible products in the platform. Don’t see this badge on your desired item? Request Maddie Guarantee for any item of $50 or more.
How do I request for an item to be authenticated?
Buyer can request authentication on eligible items during the checkout process. Fees will apply on any item of $1000 or less.
What if the item does not pass authentication?
If the Item fails authentication, the Buyer and the Seller will be notified that the Item has not passed authentication and the Buyer will be refunded for the purchase. The item that fails authentication will be destroyed by Madilyn James. The seller with a failed item will be subject to a manual review by Madilyn James to determine whether they should be removed from the site.
How long does authentication take?
Once we receive the item from the seller, authentication takes roughly 1-2 business days.
Are there additional fees for an item to be protected by the Maddie Guarantee?
Madilyn James charges a flat, non-refundable fee of $50 for our authentication services, regardless of whether the item passes authentication. The seller will be charged the authentication fee for items greater than $1000. If the buyer requested authentication, the buyer will be charged the authentication fee for these items.
Shop With Confidence
With the Maddie Guarantee, every verified item is backed by a process designed to protect both sellers and buyers. Explore authenticated listings or connect with our team to learn more about how it works.
